Notification settings

TicketLog will send email notifications to all users who are 'watching' a ticket, when any of the following changes occur on that ticket:

• A comment is added (either in TicketLog or Azure DevOps)

• State has changed

• Title has changed

  • Title change notifications only occur if notification contents is enabled (see below)

Notification options

Currently, changes to notification behaviors are only available upon request to TicketLog support. Please contact us to request any of the following features:

Notification of new tickets

TicketLog can optionally send an email notification when a new ticket is created. This is useful as a courtesy response, and includes a link to the ticket in TicketLog.

You can add a customized message to the email.

By default, this option is disabled.

Include contents in notifications

TicketLog can include contents of new tickets or comments in email notifications.

By default, this option is disabled.

Invitation notification message

TicketLog can include a customized message to invitation emails.

By default, this option is disabled.