# Notification settings

TicketLog will send email notifications to all users who are 'watching' a ticket, when any of the following changes occur on that ticket:

* A comment is added (either in TicketLog or Azure DevOps)
* State has changed
* Title has changed
  * *Title change notifications only occur if notification contents is enabled (see below)*

<figure><img src="/files/9FQFMQBVtJRjsqRk2UR1" alt=""><figcaption></figcaption></figure>

## Notification options

To edit notification options, visit the Customization settings page, and click Notification Settings.

The following settings are available:

<figure><img src="/files/M0vnz0mgm80bj1rOCy6u" alt="" width="485"><figcaption></figcaption></figure>

### Send created email and Created email template

TicketLog can optionally send an email notification when a new ticket is created. This is useful as a courtesy response and includes a link to the ticket in TicketLog.

Use the 'Created email template' panel to customize the message sent in the email.

By default, this option is disabled.

<figure><img src="/files/vWS4dv6NwbbGgZkouYr1" alt="" width="563"><figcaption></figcaption></figure>

### Include content details

TicketLog can include contents of new tickets or comments in email notifications.

By default, this option is disabled.

<figure><img src="/files/cVkBGcFLJg8XtQXFi7Mx" alt="" width="563"><figcaption></figcaption></figure>

### Invite email template

TicketLog can include a customized message to invitation emails.

Use curly-brace notation ( {} ) to insert pre-determined parameters:

* **{deskname}** - insert the name of the desk
* **{deskurl}** - insert the direct url for the service

By default, this option is disabled.

<figure><img src="/files/ZIy3D12dFtlC233oJNOg" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ticket-log.com/documentation/administrators-guide/notification-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.