Notification settings
TicketLog will send email notifications to all users who are 'watching' a ticket, when any of the following changes occur on that ticket:
A comment is added (either in TicketLog or Azure DevOps)
State has changed
Title has changed
Title change notifications only occur if notification contents is enabled (see below)
Notification options
To edit notification options, visit the Customization settings page, and click Notification Settings.
The following settings are available:
Include content details
TicketLog can include contents of new tickets or comments in email notifications.
By default, this option is disabled.
Include ticket title in email subject
When this option is disabled, the subject of email notifications will refer only to the ticket number:
When enabled, the title of the ticket will be added to the subject:
By default, this option is disabled.
Send created email and Created email template
TicketLog can optionally send an email notification when a new ticket is created. This is useful as a courtesy response and includes a link to the ticket in TicketLog.
Use the 'Created email template' panel to customize the message sent in the email.
By default, this option is disabled.
Invite email template
TicketLog can include a customized message to invitation emails.
Use curly-brace notation ( {} ) to insert pre-determined parameters:
{deskname} - insert the name of the desk
{deskurl} - insert the direct url for the service
By default, this option is disabled.
Notification filter by status
Administrators can now configure notifications to be filtered by state. If a ticket update occurs when that ticket is not in a specified state, a notification will not be sent.
By default, no filter is applied and all notifications are sent.
A separate filter can be specified for regular users and for Admin/Moderators.
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