> For the complete documentation index, see [llms.txt](https://docs.ticket-log.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ticket-log.com/documentation/administrators-guide/notification-settings.md).

# Notification settings

TicketLog will send email notifications to all users who are 'watching' a ticket, when any of the following changes occur on that ticket:

* A comment is added (either in TicketLog or Azure DevOps)
* State has changed
* Title has changed
  * *Title change notifications only occur if notification contents is enabled (see below)*

<figure><img src="/files/9FQFMQBVtJRjsqRk2UR1" alt=""><figcaption></figcaption></figure>

## Notification options

To edit notification options, visit the Customization settings page, and click Notification Settings.

The following settings are available:

<figure><img src="/files/M0vnz0mgm80bj1rOCy6u" alt="" width="485"><figcaption></figcaption></figure>

### Send created email and Created email template

TicketLog can optionally send an email notification when a new ticket is created. This is useful as a courtesy response and includes a link to the ticket in TicketLog.

Use the 'Created email template' panel to customize the message sent in the email.

By default, this option is disabled.

<figure><img src="/files/vWS4dv6NwbbGgZkouYr1" alt="" width="563"><figcaption></figcaption></figure>

### Include content details

TicketLog can include contents of new tickets or comments in email notifications.

By default, this option is disabled.

<figure><img src="/files/cVkBGcFLJg8XtQXFi7Mx" alt="" width="563"><figcaption></figcaption></figure>

### Invite email template

TicketLog can include a customized message to invitation emails.

Use curly-brace notation ( {} ) to insert pre-determined parameters:

* **{deskname}** - insert the name of the desk
* **{deskurl}** - insert the direct url for the service

By default, this option is disabled.

<figure><img src="/files/ZIy3D12dFtlC233oJNOg" alt="" width="563"><figcaption></figcaption></figure>

### Notification filter by status

Administrators can now configure notifications to be filtered by state. If a ticket update occurs when that ticket is not in a specified state, a notification will not be sent.

By default, no filter is applied and all notifications are sent.

A separate filter can be specified for regular users and for Admin/Moderators.

<figure><img src="/files/MmIohAa1Ls8WCqmUNlIA" alt=""><figcaption></figcaption></figure>