> For the complete documentation index, see [llms.txt](https://docs.ticket-log.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ticket-log.com/documentation/administrators-guide/notification-settings.md).

# Notification settings

TicketLog will send email notifications to all users who are 'watching' a ticket, when any of the following changes occur on that ticket:

* A comment is added (either in TicketLog or Azure DevOps)
* State has changed
* Title has changed
  * *Title change notifications only occur if notification contents is enabled (see below)*

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FQSzfBOBYMSWWeZ98IJjs%2Fimage.png?alt=media&amp;token=02d1c984-a115-471e-bab7-fa406d3ab4c1" alt=""><figcaption></figcaption></figure>

## Notification options

To edit notification options, visit the Customization settings page, and click Notification Settings.

The following settings are available:

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FfqjtfbNVk4DOCMqMzUkn%2Fimage.png?alt=media&amp;token=336d7109-8da5-4d03-8b76-919a8c86dcb9" alt="" width="563"><figcaption></figcaption></figure>

### Include content details

TicketLog can include contents of new tickets or comments in email notifications.

By default, this option is disabled.

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FYTQoJ0TrtblEFe1KNRCB%2Fimage.png?alt=media&amp;token=64b5dc6c-2373-486a-80cd-aa5a82d46429" alt="" width="563"><figcaption></figcaption></figure>

### Include ticket title in email subject

When this option is disabled, the subject of email notifications will refer only to the ticket number:

```
Service ticket #330 has been updated
```

When enabled, the title of the ticket will be added to the subject:

```
Service ticket #330 has been updated - Demo of new service ticket
```

By default, this option is disabled.

### Send created email and Created email template

TicketLog can optionally send an email notification when a new ticket is created. This is useful as a courtesy response and includes a link to the ticket in TicketLog.

Use the 'Created email template' panel to customize the message sent in the email.

By default, this option is disabled.

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2F4HimqB0IhAFTeVFJcPjV%2Fimage.png?alt=media&amp;token=1fef4ec3-6c07-4e1a-909f-2690e8820a37" alt="" width="563"><figcaption></figcaption></figure>

### Invite email template

TicketLog can include a customized message to invitation emails.

Use curly-brace notation ( {} ) to insert pre-determined parameters:

* **{deskname}** - insert the name of the desk
* **{deskurl}** - insert the direct url for the service

By default, this option is disabled.

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FzkEKhK1MvjI9hgI0jFVi%2Fimage.png?alt=media&amp;token=ffe2895f-2fce-483f-8ae8-3ea41f323108" alt="" width="563"><figcaption></figcaption></figure>

### Notification filter by status

Administrators can now configure notifications to be filtered by state. If a ticket update occurs when that ticket is not in a specified state, a notification will not be sent.

By default, no filter is applied and all notifications are sent.

A separate filter can be specified for regular users and for Admin/Moderators.

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2F1U47Hy1DyqHmc9XfWEFd%2Fimage.png?alt=media&amp;token=4395bd82-b01b-4bdd-9b31-5a31bdbd0b35" alt=""><figcaption></figcaption></figure>