# Notification settings TicketLog will send email notifications to all users who are 'watching' a ticket, when any of the following changes occur on that ticket: * A comment is added (either in TicketLog or Azure DevOps) * State has changed * Title has changed * *Title change notifications only occur if notification contents is enabled (see below)*

## Notification options To edit notification options, visit the Customization settings page, and click Notification Settings. The following settings are available:

### Send created email and Created email template TicketLog can optionally send an email notification when a new ticket is created. This is useful as a courtesy response and includes a link to the ticket in TicketLog. Use the 'Created email template' panel to customize the message sent in the email. By default, this option is disabled.

### Include content details TicketLog can include contents of new tickets or comments in email notifications. By default, this option is disabled.

### Invite email template TicketLog can include a customized message to invitation emails. Use curly-brace notation ( {} ) to insert pre-determined parameters: * **{deskname}** - insert the name of the desk * **{deskurl}** - insert the direct url for the service By default, this option is disabled.