# Moderators guide

Users with Moderator permission level have access to the Show All Tickets screen.

From this screen a Moderator can view and open all tickets, search for tickets with specific text, or filter tickets by ticket state.

<figure><img src="/files/rqcKMPwhm8DGh6GSGHyA" alt="" width="533"><figcaption></figcaption></figure>

{% hint style="info" %}
The total number of tickets indicated at the end of the list may be higher than the actual number of visible tickets. This occurs when tickets exist in Azure DevOps that cannot be viewed in TicketLog. The most common reason is when tickets are created directly in Azure DevOps.

We apologise for any inconvenience this may cause.
{% endhint %}

Users can reach the Search screen via the Service Desk's configuration menu, by clicking **Show All Tickets**:

<figure><img src="/files/YS1LXs67yay8SLK58eut" alt="" width="563"><figcaption></figcaption></figure>

**Note:** Please be aware that ticket data is fetched directly from the connected Azure DevOps service. Searching for text or selecting 'Show All' may take a long time to process if your service desk has a large volume of tickets.

## Show watchers <a href="#show-watchers" id="show-watchers"></a>

When viewing a ticket, Moderators and Administrators now have the ability to 'Show watchers':

<figure><img src="/files/VzvijFlzKt8s9mu7RN7v" alt="" width="197"><figcaption></figcaption></figure>

From this screen you can see all users who are watchers of the ticket. Watchers are users who will receive a notification when changes to the ticket are made in Azure DevOps, such as a new comment or change in status.

<figure><img src="/files/bvPhdmUdN1MmqFCehhYE" alt="" width="563"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ticket-log.com/documentation/moderators-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.