# Users guide

## Create an account

From the custom domain “demo.ticket-log.com” a user sees the Welcome screen. In this screenshot, the user is currently not signed in:

<figure><img src="/files/4PSmae0mFHhd1IGxo0TV" alt="" width="563"><figcaption></figcaption></figure>

The user clicks “Sign Up” to create a new login:

<figure><img src="/files/rFcJfiPFCLKdbOdx4PYh" alt="" width="563"><figcaption></figcaption></figure>

Email verification is required. The user must enter a valid email address and click “Send verification code”. A verification email will be sent to this address with a verification code:

<figure><img src="/files/iRTPQRfAivmmaQ6W61XY" alt="" width="418"><figcaption></figcaption></figure>

The user can now complete the Sign Up form.

## Create a new ticket

Once signed in, the Welcome screen will now list all the user’s tickets.

In this screenshot, no tickets have been created by this user, so the list is empty:

<figure><img src="/files/1xEj5VPqhIjXKaS1g44y" alt="" width="563"><figcaption></figcaption></figure>

The user clicks “New Ticket” and is presented the New Ticket screen.

In this example, the Description is pre-filled with a simple template:

<figure><img src="/files/dVL80FLoxHr85ruHBPlV" alt="" width="563"><figcaption></figcaption></figure>

The user can now complete the new ticket’s details.

In this screenshot, the user has added rich text, an image, and a file attachment:

<figure><img src="/files/SYsz1cLeIXMVRNDwsF3t" alt="" width="563"><figcaption></figcaption></figure>

The Welcome screen now lists the user’s new ticket:

<figure><img src="/files/hLIXntDB3NJlTDpqcefF" alt="" width="563"><figcaption></figcaption></figure>

## Add comments

Opening the ticket shows the ticket details, status, and allows new comments to be added:

<figure><img src="/files/i9lHI763nBi28m3Nr6s9" alt="" width="563"><figcaption></figcaption></figure>

In Azure DevOps, the ticket’s Work Item is viewable by Azure DevOps users:

<figure><img src="/files/IO9c14JHWweNJoWxpttk" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/nqEClAZb12MTAXlj4shn" alt="" width="563"><figcaption></figcaption></figure>

Comments can be added to the Azure DevOps Work Item:

<figure><img src="/files/XEdYlVI3eidrdvOSFHEs" alt="" width="563"><figcaption></figcaption></figure>

The user who created the ticket is notified by email:

<figure><img src="/files/es8hwiqy2HzjsuxaC0EE" alt="" width="416"><figcaption></figcaption></figure>

The user can see added comments in the ticket:

<figure><img src="/files/O5R711dli3eg9xjVTkwV" alt="" width="563"><figcaption></figcaption></figure>

## Share this ticket <a href="#share-this-ticket" id="share-this-ticket"></a>

When viewing a ticket, users now have the ability to 'Share this ticket'. This option is available in the top-right ticket menu:

<figure><img src="/files/8jWibq4AgBZFfbZ8MzfP" alt="" width="197"><figcaption></figcaption></figure>

From this screen users have two methods to share a ticket with another user: 'Share by email' and 'Share by link'.

<figure><img src="/files/KHSB5anLrB4RVHaAOh1w" alt="" width="563"><figcaption></figcaption></figure>

### Share by email <a href="#share-by-email" id="share-by-email"></a>

Choose this option to send a ticket link to a specified email address. Enter the email address and click 'Send email'. The recipient will receive an email with a link to the ticket. The recipient will be added to the ticket as a watcher. However, if the recipient is not a member of the service desk, they will not receive notification emails until they are.

### Share by link <a href="#share-by-link" id="share-by-link"></a>

Click 'Copy link' to copy a ticket link to the clipboard. You can then paste the link to another application. For example, you might paste this into a chat application or email.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ticket-log.com/documentation/users-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.