Users guide

A guide for end-users of TicketLog

Create an account

From the custom domain “demo.ticket-log.com” a user sees the Welcome screen. In this screenshot, the user is currently not signed in:

The user clicks “Sign Up” to create a new login:

Email verification is required. The user must enter a valid email address and click “Send verification code”. A verification email will be sent to this address with a verification code:

The user can now complete the Sign Up form.

Create a new ticket

Once signed in, the Welcome screen will now list all the user’s tickets.

In this screenshot, no tickets have been created by this user, so the list is empty:

The user clicks “New Ticket” and is presented the New Ticket screen.

In this example, the Description is pre-filled with a simple template:

The user can now complete the new ticket’s details.

In this screenshot, the user has added rich text, an image, and a file attachment:

The Welcome screen now lists the user’s new ticket:

Add comments

Opening the ticket shows the ticket details, status, and allows new comments to be added:

In Azure DevOps, the ticket’s Work Item is viewable by Azure DevOps users:

Comments can be added to the Azure DevOps Work Item:

The user who created the ticket is notified by email:

The user can see added comments in the ticket:

Share this ticket

When viewing a ticket, users now have the ability to 'Share this ticket'. This option is available in the top-right ticket menu:

From this screen users have two methods to share a ticket with another user: 'Share by email' and 'Share by link'.

Share by email

Choose this option to send a ticket link to a specified email address. Enter the email address and click 'Send email'. The recipient will receive an email with a link to the ticket. The recipient will be added to the ticket as a watcher. However, if the recipient is not a member of the service desk, they will not receive notification emails until they are.

Share by link

Click 'Copy link' to copy a ticket link to the clipboard. You can then paste the link to another application. For example, you might paste this into a chat application or email.