How to connect to Azure DevOps

We recommend setting up the connection from TicketLog to Azure Devops from a Guest browser session. This way, you will not be logged in to any other Microsoft accounts that may otherwise interfere with the process.

We also recommend that you use a dedicated user in Azure DevOps for this purpose. We refer to this as the Integration user. This is so you can better control the permitted access between TicketLog and Azure DevOps. It also ensures that all interactions are recorded against the Integration user instead of a regular user, which may otherwise cause confusion.

Below is our recommended process for setting up this connection. This process should work even if a connection has already been attempted or completed.

Quick setup guide

1. Open a new Guest browser session.

   • Chrome: Click your profile icon in the top-right corner and select 'Open Guest Profile'.

   • Edge: Click your profile icon in the top-right corner and select 'Other Profiles > Browse as Guest'.

     

2. Visit Azure DevOps website and sign in with your intended Integration user.

3. In the same Guest browser session, open a new tab and visit TicketLog website. Sign in with your TicketLog user.

4. In TicketLog, navigate to your service desk's Azure DevOps settings page.

5. Ensure the Organization URL and Project settings are entered correctly.

6. Click 'Save & Authorize'. You will see a screen asking to accept the integration with Azure DevOps. Check the email address shown at "1" is the correct Integration user, then Click 'Accept'.

   

7. You will be redirected back to the TicketLog website. Wait for the Check Connection process to complete. If successful, you will see "Status: OK".

If this process is not successful, please contact TicketLog support or review the Azure DevOps troubleshooting page.