2025.04.30: Sharing a ticket

Today we released new features to simplify sharing of tickets with other users.

This release also adds a screen to view the active watchers of a ticket. Ticket watchers are users who receive notifications when changes are applied to the ticket.

These new features are only available to Moderators and Administrators.

Share this ticket

When viewing a ticket, users now have the ability to 'Share this ticket'. This option is available in the top-right ticket menu:

From this screen users have two methods to share a ticket with another user: 'Share by email' and 'Share by link'.

Share by email

Choose this option to send a ticket link to a specified email address. Enter the email address and click 'Send email'. The recipient will receive an email with a link to the ticket.

The recipient will be added to the ticket as a watcher. However, if the recipient is not a member of the server desk they will not receive notification emails until they are.

Share by link

Click 'Copy link' to copy a ticket link to the clipboard. You can then paste the link to another application. For example, you might paste this into a chat application or email.

Show watchers

When viewing a ticket, Moderators and Administrators now have the ability to 'Show watchers':

From this screen you can see all users who are watchers of the ticket. Watchers are users who will receive a notification when changes to the ticket are made in Azure DevOps, such as a new comment or change in status.

More changes

Also in this release, the following change(s) were made:

• Notification emails can now contain details of the changes made to the ticket:

• Note: This feature is only available upon request. Please contact us to enable this behaviour on your service desk.