2025.04.30: Sharing a ticket
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Today we released new features to simplify sharing of tickets with other users.
This release also adds a screen to view the active watchers of a ticket. Ticket watchers are users who receive notifications when changes are applied to the ticket.
These new features are only available to Moderators and Administrators.
When viewing a ticket, Moderators and Administrators now have the ability to 'Share this ticket':
From this screen users have two methods available to share a ticket with another user: Share by email, and share by copied link.
Choose this option to send link tot he ticket via email to a specified address. Enter the email address and click Send Email. The recipient will receive an email with a link to the ticket.
If the user is not already a registered user of the service desk, the email address will be added to the service desk's user list. If the service desk is configured to allow only invited users, the specified email address will be considered an invited user. If the service desk is configured to allow only specific domains, only such email addresses are valid.
Note: if the specified recipient has not previously created a login to TicketLog, they will not be added as a watcher of the ticket. This behviour may change in the future.
Choose this option to copy to the clipboard a link for this ticket. You can then paste this link into other applications and share your own way. For eample, you might paste this into your corporate chat application.
When viewing a ticket, Moderators and Administrators now have the ability to 'Show watchers':
From this screen you can see all users who are watchers of the ticket. Watchers are users who will receive a notification when changes to the ticket are made in Azure DevOps, such as a new comment or change in status.
Also in this release, the following change(s) were made:
Notification emails can now contain details of the changes made to the ticket:
Note: This feature is only available upon request. Please to enable this behaviour on your service desk.
