> For the complete documentation index, see [llms.txt](https://docs.ticket-log.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ticket-log.com/release-notes/2025.04.30-sharing-a-ticket.md).

# 2025.04.30: Sharing a ticket

Today we released new features to simplify sharing of tickets with other users.

This release also adds a screen to view the active watchers of a ticket. Ticket watchers are users who receive notifications when changes are applied to the ticket.

These new features are only available to Moderators and Administrators.

{% hint style="info" %}
**Update 30/6/2025:** 'Share this ticket' is now available to all users. Previously, it was only available to Moderators and Administrators.
{% endhint %}

## Share this ticket 

When viewing a ticket, users now have the ability to 'Share this ticket'. This option is available in the top-right ticket menu:

<figure><img src="/files/NxdiZauP6KbKaVumkfkt" alt="" width="197"><figcaption></figcaption></figure>

From this screen users have two methods to share a ticket with another user: 'Share by email' and 'Share by link'.

<figure><img src="/files/37K6q5ivHzaEUH6gLJJD" alt="" width="375"><figcaption></figcaption></figure>

### Share by email

Choose this option to send a ticket link to a specified email address. Enter the email address and click 'Send email'. The recipient will receive an email with a link to the ticket.

The recipient will be added to the ticket as a watcher. However, if the recipient is not a member of the service desk, they will not receive notification emails until they are.

### Share by link

Click 'Copy link' to copy a ticket link to the clipboard. You can then paste the link to another application. For example, you might paste this into a chat application or email.

## Show watchers

When viewing a ticket, Moderators and Administrators now have the ability to 'Show watchers':

<figure><img src="/files/ZXr67kYksva2TAvzdN0T" alt="" width="197"><figcaption></figcaption></figure>

From this screen you can see all users who are watchers of the ticket. Watchers are users who will receive a notification when changes to the ticket are made in Azure DevOps, such as a new comment or change in status.

<figure><img src="/files/AQq0DvYfyHqJmG3mxD3m" alt="" width="375"><figcaption></figcaption></figure>

## More changes

Also in this release, the following change(s) were made:

* Notification emails can now contain details of the changes made to the ticket:

<figure><img src="/files/lBvS4R4zDJ6ntDPyx6IT" alt="" width="563"><figcaption></figcaption></figure>

* Note: This feature is only available upon request. Please [contact us](https://ticket-log.com/contact-us) to enable this behaviour on your service desk.