# 2025.04.30: Sharing a ticket

Today we released new features to simplify sharing of tickets with other users.

This release also adds a screen to view the active watchers of a ticket. Ticket watchers are users who receive notifications when changes are applied to the ticket.

These new features are only available to Moderators and Administrators.

{% hint style="info" %}
**Update 30/6/2025:** 'Share this ticket' is now available to all users. Previously, it was only available to Moderators and Administrators.
{% endhint %}

## Share this ticket 

When viewing a ticket, users now have the ability to 'Share this ticket'. This option is available in the top-right ticket menu:

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FVZ18nJxepQDXtWxoND2E%2Fimage.png?alt=media&#x26;token=957b7ffa-627a-425b-b4e5-5ad3aeec105c" alt="" width="197"><figcaption></figcaption></figure>

From this screen users have two methods to share a ticket with another user: 'Share by email' and 'Share by link'.

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FW1nkJ1UlGt7fmQW3weQv%2Fimage.png?alt=media&#x26;token=b177dd2d-34e9-4762-b781-5885554116d2" alt="" width="375"><figcaption></figcaption></figure>

### Share by email

Choose this option to send a ticket link to a specified email address. Enter the email address and click 'Send email'. The recipient will receive an email with a link to the ticket.

The recipient will be added to the ticket as a watcher. However, if the recipient is not a member of the server desk they will not receive notification emails until they are.

### Share by link

Click 'Copy link' to copy a ticket link to the clipboard. You can then paste the link to another application. For example, you might paste this into a chat application or email.

## Show watchers

When viewing a ticket, Moderators and Administrators now have the ability to 'Show watchers':

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FHoTihXkwbpo4vlf6zEUh%2Fimage.png?alt=media&#x26;token=c101cfb7-6a64-4f3d-82ab-c2c18ba794d2" alt="" width="197"><figcaption></figcaption></figure>

From this screen you can see all users who are watchers of the ticket. Watchers are users who will receive a notification when changes to the ticket are made in Azure DevOps, such as a new comment or change in status.

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FFh9SCfCXuR87qS9u8exr%2Fimage.png?alt=media&#x26;token=e1553817-d17f-4f93-9484-365e58c9fde7" alt="" width="375"><figcaption></figcaption></figure>

## More changes

Also in this release, the following change(s) were made:

* Notification emails can now contain details of the changes made to the ticket:

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FZh1Bz7kj5r4uv4gNTGDP%2Fimage.png?alt=media&#x26;token=b1c561cc-0663-484a-9b65-ebb90571825c" alt="" width="563"><figcaption></figcaption></figure>

* Note: This feature is only available upon request. Please [contact us](https://ticket-log.com/contact-us) to enable this behaviour on your service desk.