Change history
Below is a list of major and minor releases of TicketLog. Many major releases will have a dedicated page to explain new features in detail.
2025
2025.07.25
This is a minor release. Changes include:
Added 'Closed states' field. Tickets who are in a closed state do not allow comments to be added.
2025.07.18
This is a minor release. Changes include:
Show All Tickets has been changed to fix the result values shown at the end of the screen:
The reported numbers are now more accurate.
Where a ticket is expected but not found in the associated DevOps project, it will appear in red. Previously, such tickets would be excluded from the results, causing the reported numbers to be inaccurate. Clicking a red ticket may or may not load the ticket, depending on whether the integration user has direct access to the ticket.
Search results have been improved, but now will only return as all results (ie. no longer paged).
TicketLog logo updated.
2025.07.04
This is a minor release. Changes include:
Email notifications now indicate the author of changes made from both TicketLog portal and Azure DevOps portal.
Added 'Transfer ownership' command to Admin Users screen.
Target user must be an Admin and have completed their sign-up.
Does not update Stripe billing account. To do so, contact TicketLog support.
2025.06.30
This is a minor release. Changes include:
'Share this ticket' is now permitted for all users.
Notification emails no longer sent to removed users.
Fix for Show All Tickets screen to show tickets of all ADO workitem types used by all forms. Previously, only showed tickets of the workitem type matching the Viewing form.
Fix for 'Share this ticket' by email. Previously, shared tickets would not work when clicking the email link, or receiving notifications.
Fix for Claims and Error pages on custom domain with SSO. Previously, would show signup button.
2025.06.20
This is a minor release. Changes include:
SSO: Fix for direct link to tickets while not signed in. Previously, would redirect user to non-SSO signin flow.
Custom domain: Removed Back buttons where they were redundant
Show all tickets screen: No longer restricted by ADO workitem type. Now shows all available tickets.
Notification settings: Minor changes to UI layout and behavior
2025.06.13
This is a major release. See full release note here: 2025.06.13: Notification settings
Changes include:
Notification Settings added to Service Desk Settings.
Custom domain: Fix for "Join Service Desk" button. Previously, this showed a 'service desk is missing' error.
Sign Up / Sign In: Fixes to show/hide the 'Sign Up' and 'Sign In' buttons on several screens.
Settings: Indicator on Customization screen if SSO is enabled for a service desk.
2025.06.09
This is a major release. See full release notes here: 2025.06.09: Landing page
Changes include:
Landing pages now support rich text.
User settings page now shows 'last seen' date.
Change to image zoom behavior.
Sign up button removed for custom domains with SSO.
2025.05.21
This is a major release. See full release notes here: 2025.05.21: Single Sign On (SSO)
Changes include:
Support for Single Sign On (SSO) with Microsoft Entra on custom domains
2025.04.30
This is a major release. See full release notes here: 2025.04.30: Sharing a ticket
Changes include:
Added Share Tickets feature to allow easy sharing with other users.
Added View Watchers screen so users can see which other users are currently watching a ticket.
Notification emails can now contain details of the changes made to the ticket.
2024 and earlier
Release notes for changes made before 2025 are available in the navigation menu to the left.
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