# SSO issues {% hint style="info" %} This page is a work in progress while we attend to reported issues with Single Sign On. {% endhint %} If you have issues with users unable to sign up or sign in with SSO, please first check the following: * SSO is only possible on a custom domain, not on the \*.ticket-log.com/\ domain. * Check that the user is added to the Application in your Entra configuration. * **Important:** Check that the user in Entra has the 'Email' field specified correctly. Most issues with SSO are caused by either multiple active Microsoft logins (for example, a work and personal account), or caching issues with the browser. Try the following solutions: 1. Visit [myaccount.microsoft.com](https://myaccount.microsoft.com/) and sign out of the current account. Repeat this until all accounts are signed out. 2. Force a full refresh of TicketLog, by pressing CTRL+R while on the service desk home page. 3. Open Developer Tools in your browser (press F12), select the network tab, and enable Disable Cache mode. Try signing in again while the Developer Tools are open. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ticket-log.com/troubleshooting/sso-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.