> For the complete documentation index, see [llms.txt](https://docs.ticket-log.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ticket-log.com/guides/how-to-send-emails-for-new-tickets.md).

# How to send emails for new tickets

TicketLog can optionally send an email to the author when a new ticket is created.

However, some users would like emails sent more broadly to support team members.

It possible to do this from within Azure DevOps itself.

From Azure DevOps:

1. Click **Project Settings** > **Notifications > New subscription**<br>

   <figure><img src="/files/EHDT1rZJCOqzHxfLc8zC" alt="" width="563"><figcaption></figcaption></figure>

2. Select **Work** > **A work item is created**<br>

   <figure><img src="/files/js0tJBqhbC0cjCxR0cMx" alt="" width="563"><figcaption></figcaption></figure>

3. Set 'Deliver to' as 'Custom email address', and set your distribution email address<br>

   <figure><img src="/files/xNGvFdW3yoJW3WrCPsp4" alt="" width="563"><figcaption></figcaption></figure>

4. Add the following Filter clause:
   * Field: **Tags**
   * Operator: **Contains value**
   * Value: **TicketLog**
     * *Value must match the Tag configured in your TicketLog form settings*<br>

       <figure><img src="/files/gChwDcX26dcyE05sfXb4" alt="" width="563"><figcaption></figcaption></figure>

Here is a sample of the email notification people will receive:

<figure><img src="/files/uLyN1u8EywV3bqGBmFUu" alt="" width="563"><figcaption></figcaption></figure>