# How to send emails for new tickets
TicketLog can optionally send an email to the author when a new ticket is created.
However, some users would like emails sent more broadly to support team members.
It possible to do this from within Azure DevOps itself.
From Azure DevOps:
1. Click **Project Settings** > **Notifications > New subscription**
2. Select **Work** > **A work item is created**
3. Set 'Deliver to' as 'Custom email address', and set your distribution email address
4. Add the following Filter clause:
* Field: **Tags**
* Operator: **Contains value**
* Value: **TicketLog**
* *Value must match the Tag configured in your TicketLog form settings*
Here is a sample of the email notification people will receive:
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