How to send emails for new tickets

TicketLog can optionally send an email to the author when a new ticket is created.

However, some users would like emails sent more broadly to support team members.

It possible to do this from within Azure DevOps itself.

From Azure DevOps:

1. Click Project Settings > Notifications > New subscription

   

2. Select Work > A work item is created

   

3. Set 'Deliver to' as 'Custom email address', and set your distribution email address

   

4. Add the following Filter clause:

   • Field: Tags

   • Operator: Contains value

   • Value: TicketLog

     • Value must match the Tag configured in your TicketLog form settings

       

Here is a sample of the email notification people will receive: