2025.06.13: Notification settings

Today we released the ability for Administrators to customize your own email notification messages.

This release also addresses some issues with last week's release regarding Join Service Desk button and the Sign Up and Sign In buttons.

Notification settings

To visit the Notification Settings screen, open the Customization page in service desk settings, scroll down and click the Notification Settings button.

Once open, you can configure the following settings:

• Send 'created' email notiications to the original author when a ticket is created

• Include content details in all 'created' and 'updated' notifications

• Ticket 'created' email notification contents

• User 'invite' email notification contents

  • In this template, you can use two paramaters:

    • {deskname} - automatically adds the name of the desk

    • {deskurl} - automatically adds the url to the desk as a hyperlink

Notification settings screen

Other changes

Also in this release are:

• Fix for "Join Service Desk" button on custom domain. Previously, this showed a 'service desk is missing' error.

• Fixes to show/hide the 'Sign Up' and 'Sign In' buttons on several screens.

• Indicator on Customization screen if SSO is enabled for a service desk.