# Service desk settings

When you first open the service desk settings you will face the general Service Desk settings screen:

<figure><img src="/files/ULBqY0gCzMvqSI1sxKif" alt="" width="563"><figcaption></figcaption></figure>

At the top is vital information about your service desk:

* **Tier** indicates if the service desk is in Free or Pro mode. Click the button to the right to upgrade or downgrade this desk.

{% hint style="info" %}
**Note:** once you have purchased a Pro subscription, you must assign your subscription to a service desk by clicking the 'Upgrade to PRO' button that will appear here.
{% endhint %}

* **Created** indicates when the service desk was created.
* **Users** indicates the total number of active users, and maximum number of permitted users.
* **Tickets** indicates the total number of tickets created in this service desk.

From this screen you can edit:

* **Service desk name**
* **Introductory text** that appears on the service desk home page.
  * The **Introduction is public** option determines if the *introductory text* appears to visitors who are not signed in or do not have permission to use your service desk.&#x20;
* **Timezone** used for all timestamps associated with your service desk tickets.

You can also enable or disable the service desk or delete the service desk from this page.


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# Agent Instructions: Querying This Documentation

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```

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