Service desk settings

When you first open the service desk settings you will face the general Service Desk settings screen:

At the top is vital information about your service desk:

• Tier indicates if the service desk is in Free or Pro mode. Click the button to the right to upgrade or downgrade this desk.

Note: once you have purchased a Pro subscription, you must assign your subscription to a service desk by clicking the 'Upgrade to PRO' button that will appear here.

• Created indicates when the service desk was created.

• Users indicates the total number of active users, and maximum number of permitted users.

• Tickets indicates the total number of tickets created in this service desk.

From this screen you can edit:

• Service desk name

• Introductiory text that appears on the service desk home page.

  • Note: This is a public message that appears to users who are not logged in or do not have permission to use your service desk.

• Timezone used for all timestamps associated with your service desk tickets.

You can also enable or disable the service desk, or delete the service desk from this page.