Service desk settings
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When you first open the service desk settings you will face the general Service Desk settings screen:
At the top is vital information about your service desk:
Tier indicates if the service desk is in Free or Pro mode. Click the button to the right to upgrade or downgrade this desk.
Created indicates when the service desk was created.
Users indicates the total number of active users, and maximum number of permitted users.
Tickets indicates the total number of tickets created in this service desk.
From this screen you can edit:
Service desk name
Introductory text that appears on the service desk home page.
The Introduction is public option determines if the introductory text appears to visitors who are not signed in or do not have permission to use your service desk.
Timezone used for all timestamps associated with your service desk tickets.
You can also enable or disable the service desk or delete the service desk from this page.