# 2024.05.09: Accepted domains

Today's release introduces **accepted domains** for new users.

{% hint style="info" %}
For the latest information on Accepted Domains, refer to the [#specify-accepted-domains](#specify-accepted-domains "mention") documentation page.
{% endhint %}

Previously, users with any email address could be added to your service desk. Now, you can specify which domain a user's email address must belong to. This gives greater control on public service desks. For example, you can restrict users to people in your organisation.

Also in this release, we have moved the 'invited users only' option to the User Settings section.

<figure><img src="/files/idpWFrZGMWM7843C5hb0" alt=""><figcaption></figcaption></figure>

## Specify Accepted Domains

To specify one or more accepted domain for new users:

* Visit **Settings** > **Users**.
* Enter a domain into the **Accepted Domain(s)** field. You can specify multiple domains by separating them with a semi-colon (;).
* Click **Save**.

Now, when a user attempts to create a ticket on your service desk with an email address that is not accepted, the user will face an error message:

<figure><img src="/files/pB0fjq1PNQ3FDHcDjQqQ" alt=""><figcaption></figcaption></figure>

Notes:

* If your service desk is configured to 'invitation only', the restriction still applies.
* Only new users are restricted. Existing users with an unaccepted domain will continue to have access.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ticket-log.com/release-notes/2024.05.09-accepted-domains.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.