Azure DevOps settings

This is the Azure DevOps configuration screen:

From this screen you must set the Organization URL and Project name for the Azure DevOps organization and project you want new tickets to be created in. Additional Azure DevOps settings (such as work item types, tags and areas) are located in Forms & fields settings.

Click Save & Authorize to complete the integration. If you are not already logged in to Azure DevOps, you will be prompted to login. You will then be prompted to accept data sharing for integration.

TicketLog will attempt to validate the connection with Azure DevOps and ensure minimum configuration requirements are correct. Watch the panel at the bottom of the screen and wait for the results to appear. If validation is successful, the service desk will be enabled. If there is an error, the service desk will be disabled.

You can validate the connection any time by clicking the Check Connection button.

Integrating with Azure DevOps can be challenging.

We recommend completing this process while not logged in to Azure DevOps (consider using a Private or Incognito browser). This way, you can be sure which Azure DevOps user is attached as the integration use to TicketLog.

For more details on this, or other potential issues and requirements, check out our Troubleshooting guide on Authorizing Azure DevOps

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