User settings

This is the User configuration screen:

From this screen you can:

• Add and remove users

• Resend invitation emails

• Change a user's permission level

• Select if users must be invited or able to self-signup to the service desk themselves

• Specify Accepted Domains, which restricts new users to use an email address that belongs to one of the specified domains.

The maximum number of permitted users depends upon your TicketLog tier. Exceeding the limit will disable your service desk.

Single Sign On (SSO) with Entra ID

TicketLog recently added support for Single Sign On (SSO) with Entra ID.

For information, please refer to: 2025.05.21: Single Sign On (SSO)

SSO is only available on the TicketLog Pro tier. To enable SSO on your service desk, please contact TicketLog Support.

Add a user

• Click 'Add User' button

• Enter email address and select a permission level in the following form:

• Optional: select whether an invitation email should be sent to the new user

• Click 'Add user' to add user to the service desk

The new user's email address must comply with the Accepted Domains setting if it has been applied.

Remove a user

• Click the drop down arrow next to the user and select 'Remove user'

• In the popup window, click 'Remove user' to confirm removal of the user

You cannot remove yourself from a service desk.

Change permission level

• Click the drop-down arrow next to the user and select 'Change permissions'

• In the popup window, select the new permission level:

• Click 'Save changes' to confirm the change

You cannot remove or change permission level of the Owner of a PRO Service Desk