# User settings

This is the User configuration screen:

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FQn7AB0VDP8UrEBa6Wcie%2Fimage.png?alt=media&#x26;token=20aab117-8888-48bf-8a60-a2ce8feb4112" alt="" width="500"><figcaption></figcaption></figure>

From this screen you can:

* Add and remove users
* Resend invitation emails
* Change a user's permission level
* See when each user was last active on the TicketLog platform.
* Select if users must be invited or able to self-signup to the service desk themselves
* Specify Accepted Domains, which restrict new users to an email address that belongs to one of the specified domains.
* Select if Moderators can click the 'Open in Azure DevOps button', which is helpful if your moderators have their own Azure DevOps accounts.

{% hint style="info" %}
The maximum number of permitted users depends upon your TicketLog tier. Exceeding the limit will disable your service desk.
{% endhint %}

## **Single Sign On (SSO) with Entra ID**

TicketLog recently added support for Single Sign On (SSO) with Entra ID.

For information, please refer to: [2025.05.21-single-sign-on-sso](https://docs.ticket-log.com/release-notes/2025.05.21-single-sign-on-sso "mention")

SSO is only available on the TicketLog Pro tier. To enable SSO on your service desk, please contact [TicketLog Support](https://ticket-log.com/Contact).

## **Add a user**

* Click 'Add User' button
* Enter email address and select a permission level in the following form:

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FEWLu0uDizeMaoKTDTIlu%2Fimage.png?alt=media&#x26;token=70423c62-0434-41b0-aec5-ec89ac3b4d8d" alt="" width="375"><figcaption></figcaption></figure>

* **Optional:** select whether an invitation email should be sent to the new user
* Click 'Add user' to add user to the service desk

{% hint style="info" %}
The new user's email address must comply with the **Accepted Domains** setting if it has been applied.
{% endhint %}

## Remove a user

* Click the drop down arrow next to the user and select 'Remove user'
* In the popup window, click 'Remove user' to confirm removal of the user

{% hint style="info" %}
You cannot remove yourself from a service desk.
{% endhint %}

## Change permission level

* Click the drop-down arrow next to the user and select 'Change permissions'
* In the popup window, select the new permission level:

<figure><img src="https://2014854803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxDo3MABoirR9g57aZyJ1%2Fuploads%2FcI7N38mDDWX9QaX3VYbP%2Fimage.png?alt=media&#x26;token=bae1b9e6-130f-4415-9062-ecabb6011582" alt="" width="375"><figcaption></figcaption></figure>

* Click 'Save changes' to confirm the change

{% hint style="info" %}
You cannot remove or change permission level of the Owner of a PRO Service Desk
{% endhint %}