Azure DevOps Extension

TicketLog is available on the Azure DevOps Marketplace as an extension. The extension is a helpful utility to get started with your first service desk, but it is not required for TicketLog to function with your ADO project.

The extension is available here:

https://marketplace.visualstudio.com/items?itemName=BlueAnvilSoftware.TicketLog-Extensionmarketplace.visualstudio.com

Once installed, it adds the following page to Project Settings > Extensions:

You must be logged in to ADO as a Project Administrator to see the Create Service Desk and Authorize buttons.

Create service desk

Clicking Create Service Desk will redirect to TicketLog website and prompt you to create a new service desk connected to the open project:

Authorize service desk

Usually, you would authorize the Integration use via TicketLog's Azure DevOps configuration page (see: Authorizing Azure DevOps). However, you can also trigger the authorization flow for each connected service desk from the extension by clicking the respective Authorize button. This approach allows you to check you are signed in to ADO as the correct integration user before authorization.

If you find your integration user is wrong, we recommend using this method to switch to the correct integration used.

First, check the "User" field at the top of the page,. If not, then sign out of ADO and sign in with the intended Integration user.

Then click Authorize and compelte the authorization steps. If the Authorize button does not appear next to the service desk link, then it means your user is not a Project Administrator. The Integration user must be a Project Administration before authorization can happen.