Custom domain

Custom domains are only available with TicketLog PRO tier.

Assigning a custom domain name to your service desk helps to simplify TicketLog for your users. Once configured on a custom domain, your service desk will hide all references to the core TicketLog service and prevent users from creating their own service desks. It also means the URL in the address bar does not include the service desk ID, so it's easier to communicate the link with your users.

This arrangement results in less confusion for users and easier management for service desk administrators.

To setup a custom domain you will need to edit your primary domain's DNS settings. If you're unsure how to do this, please contact your IT administrator for assistance.

Custom domain name request

Setting up a custom domain for your service desk requires three steps.

Firstly, decide on the domain name you would like to use. In most cases, this will be a subdomain to your organization's primary domain. For example, if your primary domain is contoso.com, then you might use the subdomain servicedesk. Your full custom domain name would therefore be servicedesk.contoso.com.

Next, you must arrange for the following DNS records to be added to your domain name.

CNAME:
yoursubdomain  —>  ticketlog-cop.trafficmanager.net

TXT:
asuid.yoursubdomain  —>  AE1C39A5008D19965A6876D763061A20789F28D5365F125A6A713DDF66D6C9CB

Finally, contact us and tell use the new domain name. We will complete final steps to enable your custom domain name.

Once completed, your custom domain will appear in the customization settings screen, but it cannot be edited. Please contact us if you'd like to change the custom domain.