# Custom domain

{% hint style="info" %}
Custom domains are only available with TicketLog PRO tier.
{% endhint %}

Assigning a custom domain name to your service desk helps to simplify TicketLog for your users. Once configured on a custom domain, your service desk will hide all references to the core TicketLog service and prevent users from creating their own service desks. It also means the URL in the address bar does not include the service desk ID, so it's easier to communicate the link with your users.

This arrangement results in less confusion for users and easier management for service desk administrators.

To setup a custom domain you will need to edit your primary domain's DNS settings. If you're unsure how to do this, please contact your IT administrator for assistance.

## Custom domain name request

Setting up a custom domain for your service desk requires three steps.

Firstly, decide on the domain name you would like to use. In most cases, this will be a subdomain to your organization's primary domain. For example, if your primary domain is **contoso.com**, then you might use the subdomain **servicedesk**. Your full custom domain name would therefore be **servicedesk.contoso.com**.

Next, you must arrange for the following DNS records to be added to your domain name.

```
CNAME:
yoursubdomain  —>  ticketlog-cop.trafficmanager.net

TXT:
asuid.yoursubdomain  —>  AE1C39A5008D19965A6876D763061A20789F28D5365F125A6A713DDF66D6C9CB
```

Finally, [contact us](https://ticket-log.com/Contact) and tell use the new domain name. We will complete final steps to enable your custom domain name.

Once completed, your custom domain will appear in the customization settings screen, but it cannot be edited. Please contact us if you'd like to change the custom domain.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ticket-log.com/documentation/administrators-guide/custom-domain.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.