TicketLog
  • Welcome to TicketLog
  • Documentation
    • Users guide
    • Moderators guide
    • Administrators guide
      • Service desk settings
      • User settings
      • Azure DevOps settings
      • Forms & fields
      • Customization settings
      • Custom domain settings
      • Notification settings
    • Azure DevOps extension
    • Data & security
  • Guides
    • How to chart user activity
  • How to sign-in with SSO
  • Troubleshooting
    • Authorizing Azure DevOps
    • Integration errors
  • Release Notes
    • 2025.05.21: Single Sign On (SSO)
    • 2025.04.30: Sharing a ticket
    • 2024.11.07: Parameter values
    • 2024.06.21: Extension upate
    • 2024.06.10: Multi-forms
    • 2024.06.06: Remove ticket
    • 2024.05.09: Accepted domains
    • 2023.12.09: Timezones
    • 2023.11.02: Custom fields
Powered by GitBook
On this page

Was this helpful?

  1. Documentation
  2. Administrators guide

Custom domain settings

PreviousCustomization settingsNextNotification settings

Last updated 4 days ago

Was this helpful?

Custom domains are only available with TicketLog PRO tier.

Currently, custom domains can only be enabled by making a request to TicketLog support. Please follow the instructions below.

Custom domain name requests

Setting a custom domain name requires you to make a request the TicketLog team via our . Please let us know the service desk and domain name you would like configured.

In response, you will receive instructions to setup the following DNS records for your custom domain name:

CNAME

yoursubdomain —> ticketlog-cop.trafficmanager.net

TXT

asuid.yoursubdomain —> AE1C39A5008D19965A6876D763061A20789F28D5365F125A6A713DDF66D6C9CB

Once this is completed, let us know and we will complete additional steps to enable your custom domain name.

Contact page