Integration Errors

Occasionally, you may find that the integration between Azure DevOps and TicketLog does not work as expected. On this page you will find instructions to check for common errors.

Email notifications are not sent for new or updated tickets

Email notifications from TicketLog rely on API messages sent from Azure DevOps to TicketLog. You can check if these messages are being sent successfully from within Azure DevOps.

• In Azure DevOps, visit your project

• Click Project Settings > Service hooks

• Ensure there are three Web Hooks configured:

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• Check the 7 Day Status column for errors

• If a 7 Day Status column is red, right-click on that item and select History

• Review the error. If you need assistance, please contact TicketLog support.

It may be a temporary error. You can try resetting the configuration from TicketLog:

• In Ticket Log, open the Service Desk Settings

• Click the Azure DevOps tab

• Click Check Connection and wait for it to complete

• Create a test ticket, and edit that ticket from Azure DevOps, to check if the email notifications have been repaired.

• If still a problem, check the API messages again (as above), and contact TicketLog support for help.