Moderator Guide

A guide for TicketLog Moderators

Users with Moderator permission level have access to the Show All Tickets screen.

From this screen a Moderator can view and open all tickets, search for tickets with specific text, or filter tickets by ticket state.

Users can reach the Search screen via the Service Desk's configuration menu, by clicking Show All Tickets:

Note: Please be aware that ticket data is fetched directly from the connected Azure DevOps service. Searching for text or selecting 'Show All' may take a long time to process if your service desk has a large volume of tickets.